Last updated: 8 November 2026
This policy explains how cancellations, changes and refunds work for tours and services booked with CeygoLanka Tour & Travels. Your confirmed quotation and booking confirmation are the final record of the services you booked and of the amounts and conditions that apply to your booking.
1. Prices and deposit
Prices shown on this website are starting estimates. The final price depends on your travel dates, group size, hotel and room category and selected services, and is stated in your written quotation. A deposit may be required to confirm transportation, hotels and selected activities. The deposit amount and payment dates are stated in your quotation.
2. Cancelling a booking
To cancel, please tell us in writing by email or WhatsApp. The date we receive your message is the cancellation date. Cancellation fees depend on how much notice you give and on the conditions of the hotels and other service providers involved. The cancellation conditions that apply to your trip are stated in your quotation or booking confirmation, and we will explain them before you confirm.
3. Costs we cannot recover
If we have already paid non-refundable amounts for you, such as hotel deposits, train tickets, safari or national park bookings, or other supplier charges, these may be deducted from any refund. We will tell you what they are on request.
4. Changes to your booking
Changes to dates, hotels or itinerary are subject to availability. We will confirm any price difference with you before the change is made.
5. If we have to change or cancel
Weather, road or sea conditions, safety concerns, national park closures or other events outside our control may mean we need to change your itinerary. We will offer a suitable alternative where possible. If we cancel a service and cannot offer a suitable alternative, we will refund the amount you paid for that unused service.
6. Unused services
Services you choose not to use during your trip, such as a night of accommodation, a meal or an activity, are not refundable unless we agree otherwise in writing.
7. Refunds
Where a refund is due, it is paid by the same method you used to pay, or by another method we agree with you. Bank or payment provider fees may apply and may be deducted from the refund. We will confirm the refund amount and timing in writing.
8. Travel insurance and your responsibilities
We strongly recommend travel insurance that covers cancellation, medical care and baggage. Insurance is not included unless your quotation says so. Guests are responsible for passports, visas, insurance and all applicable travel requirements.
9. Questions or complaints
If something goes wrong, please tell us as soon as possible so we can help during your trip. For questions about this policy, contact info@ceygolanka.com or WhatsApp +94 77 660 2268.